QLink Wireless is a provider of the Lifeline Assistance program, which offers discounted wireless service to qualifying low-income consumers. The service runs on the T-Mobile network. QLink offers several plan options with varying amounts of talk, text, and data.1 With QLink, customers receive a free phone and a basic monthly wireless plan. Upgrades to higher…
What is BYOP? BYOP stands for “Bring Your Own Phone”. It is a type of cell phone plan that allows customers to activate and use their own compatible unlocked phone on a carrier’s network, rather than purchasing a phone from the carrier (Source). With BYOP plans, instead of getting a new phone when you sign…
What is eSIM? eSIM, which stands for embedded SIM, is a digital SIM technology that allows devices to connect to mobile networks without needing a physical SIM card. eSIMs are embedded chips that are soldered directly into a device during manufacturing. This allows the eSIM to be remotely provisioned with different network profiles over-the-air, without…
The number port out process allows Qlink Wireless customers to transfer their wireless phone number to another carrier when leaving Qlink. Porting out a number allows customers to keep the same phone number when switching wireless service providers. The process involves contacting the new carrier, submitting required account information to validate the transfer request, and…
Overview of Qlink Wireless Qlink Wireless is a wireless service provider that offers free and discounted phones and plans to eligible low-income consumers. The service runs on the 4G LTE network of T-Mobile [1]. Qlink offers two main plans: The Lifeline plan is part of the FCC’s Lifeline government assistance program and provides eligible low-income…
It is important to keep your contact information up-to-date with Qlink Wireless so you don’t miss any important notifications about your account or service. Qlink uses the phone number, email, and mailing address tied to your account to send you billing information, data usage alerts, renewal reminders, and other timely updates. With an out-of-date contact…
What is QLink Wireless? QLink Wireless is a nonprofit provider of free and discounted wireless service to eligible low-income Americans. The company offers discounted wireless service through the Lifeline program, which is funded by the federal government to provide phone and internet access to qualifying low-income households. As a Lifeline provider, QLink Wireless offers heavily…
What is the Lifeline program? The Lifeline program is administered by the Universal Service Administrative Company (USAC) on behalf of the Federal Communications Commission (FCC) to provide discounts on phone and internet service for qualifying low-income consumers (https://www.fcc.gov/general/lifeline-program-low-income-consumers). Lifeline was established in 1985 during the Ronald Reagan administration to make communications services more affordable for…
The Affordable Connectivity Program (ACP) is a government benefit program that provides eligible low-income households with discounts on internet service and connected devices. The purpose of the ACP is to help ensure that all Americans have access to affordable, high-speed internet. The ACP was launched in 2022 as a long-term replacement for the Emergency Broadband…
What is the EBB program? The Emergency Broadband Benefit (EBB) Program is a Federal Communications Commission (FCC) program that provides a temporary discount on broadband service and connected devices for eligible low-income households. The program was created in response to the COVID-19 pandemic to help ensure that families could afford internet access for remote work,…