How to Change Your QLink Wireless Plan?

QLink Wireless is a provider of the Lifeline Assistance program, which offers discounted wireless service to qualifying low-income consumers. The service runs on the T-Mobile network. QLink offers several plan options with varying amounts of talk, text, and data.1

With QLink, customers receive a free phone and a basic monthly wireless plan. Upgrades to higher data plans are available at discounted rates. Changing between QLink’s available plans is a simple process that can be done online or over the phone.2

Determine Current Plan

The first step in changing your QLink Wireless plan is to determine your current plan. There are a few ways to check which plan you currently have:

You can log into your QLink account online. Once logged in, your current plan details will be displayed. This is the easiest way to see your current QLink plan.

You can also call QLink customer support at 1-855-754-6543. When you call, a representative can look up your account and inform you of your current wireless plan.

Additionally, you can find your current plan details by clicking “My Q Link” at the top of the website. After logging into your account, your current plan information will be displayed.

Knowing your current QLink Wireless plan is the essential first step before making any changes. Once you’ve confirmed your present plan, you can move on to assessing your usage needs and researching new plan options.

Assess Usage Needs

Before switching plans, it’s important to assess your current data, minutes, and text usage to determine the right amount of each for your new wireless plan. According to research, the average smartphone user consumed around 12GB of data per month in 2022. However, usage can vary widely based on your habits.

To determine your monthly usage:

  • Check your current wireless bill to see your average monthly minutes, texts, and data usage over the past 3-6 months.
  • Take note of your usage at different times of the month – do you use more data at the beginning, middle or end of your billing cycle?
  • Consider if your needs might change soon, like using more data when traveling.

Having these usage statistics will allow you to select the right plan and features based on your unique needs. This ensures you don’t end up paying for extra minutes, texts or data you won’t use.

Compare New Plan Options

QLink Wireless offers a range of plan options to choose from. The main options are:

  • Basic Plans – Include a certain number of minutes, texts, and data. Choose from 1GB, 3GB, or 5GB of 4G LTE data. Prices range from $0/month to $35/month.
  • Unlimited Plans – Provide unlimited talk, text, and 4G LTE data. Prices range from $0/month to $50/month.
  • Pay As You Go – Pay by the minute without a monthly plan. Rates start at $0.05 per minute.

When choosing a new plan, consider how much data you need. The Basic 1GB plan may be sufficient for light users. Heavy data users will want an Unlimited plan for streaming and downloads. Pay As You Go can work for those with very low usage.

Unlimited plans include unlimited talk to over 80 countries. You can add international calling packages to other plans. All plans include unlimited texts.

Free Lifeline plans are available to qualifying low-income households. These include a monthly allotment of minutes, texts, and data. Enrollment requires proof of eligibility.

Learn more about each plan’s specific allotments, prices, and features on the QLink website here.

Change Plan Online

You can easily change your QLink Wireless plan online through your account dashboard. According to the QLink Wireless website, just follow these steps:

  1. Log into your QLink account online at
  2. Under Plans, click “Change Plan.”
  3. Review and compare the available new plan options.
  4. Select your preferred new plan.
  5. Confirm the plan change.
  6. The new plan will activate immediately after confirmation.

It’s quick and easy to change to a different QLink Wireless plan through the online account dashboard. Simply log in, click “Change Plan”, pick a new option, confirm, and you’ll be switched over right away.

Change Plan by Phone

An alternative way to change your QLink Wireless plan is to call customer support at 1-855-754-6543. The steps to change your plan over the phone are:

  1. Call the QLink Wireless customer support number and verify your identity by providing information like your name, phone number, and billing details.
  2. Inform the representative that you want to change your current QLink plan. Specify which new plan you want to switch to.
  3. The representative will check your eligibility for the new plan and walk you through the required steps.
  4. You may need to provide consent or confirm the plan change.
  5. The representative will then update your account with the new plan details. This typically takes effect immediately.
  6. Make a note of any new monthly costs or differences in your plan benefits.

Calling QLink Wireless support gives you the benefit of talking through your plan options with a customer service agent. They can clarify any questions you have about changing plans and ensure the transition goes smoothly. Just have your account information ready before calling.

Activate New Plan

Once you have selected a new QLink Wireless plan that better fits your needs, it is time to activate it. Here’s what to expect after changing your QLink Wireless plan:

After placing the order for your new plan on the QLink Wireless website or through customer support, you will receive a text message with your new plan details. This text will confirm that your new plan has been activated.[1]

Depending on your new plan, you may also receive a new SIM card in the mail if your current one is not compatible. Be sure to follow the enclosed instructions to activate your new SIM card and update the payment details for automatic payments if switching to a paid plan.

Once activated, you can check your new plan details and data usage by logging into your QLink Wireless account online or through the app. Expect to see your new monthly allotments of minutes, texts, and data updated to reflect your new plan.

If you run into any issues activating your new QLink Wireless plan, you can contact customer support for assistance. They can walk you through the activation process and troubleshoot any problems.

Update Payment

If you change your QLink Wireless plan, you may need to update your payment information. Here are the steps to update your payment info:

1. Log into your QLink account online at or through the QLink app.

2. Go to the “My Account” section and select “Manage Payment.”

3. Enter your new payment information, such as a different credit/debit card or bank account. Make sure all required fields are filled out.

4. Review the terms and conditions, then submit your updated payment details.

You can also update your payment over the phone by calling QLink Customer Support at 1-855-754-6543. They will walk you through the process.

After entering new payment info, allow 1-3 business days for the changes to fully process. Then your new wireless plan charges will debit from the updated payment method.


If your new QLink Wireless plan does not activate properly, there are a few troubleshooting steps you can take:

First, check to make sure the plan change went through successfully by logging into your QLink account online or calling customer service at 1-800-555-1234. You should see the new plan listed there.

If the new plan is not showing, the change may not have processed correctly. Try submitting the plan change request again either on the QLink website or by speaking to a customer service agent.

Confirm that you have paid any plan change fees required to upgrade or downgrade your service. The new plan will not activate until outstanding balances are paid.

Restart your device by turning it off completely, waiting 30 seconds, and powering it back on. This will force your device to re-register on the network which may trigger the new plan.

Make sure your device is still compatible with QLink Wireless’s network by checking the list of approved devices. Certain very old phones may need to be upgraded to work properly.

If you are still having issues, contact QLink customer support for additional troubleshooting. They can check if there are any provisioning errors preventing your new plan from taking effect.


Changing your QLink wireless plan can seem daunting at first, but it doesn’t have to be. By taking the time to assess your needs, compare new plans, and activate your selection through QLink’s website or over the phone, you can find the right wireless plan for you.

The key things to remember are determining your current usage, deciding what features and data amounts you require going forward, exploring all of QLink’s available plans, and then initiating the change through the proper channels. QLink’s customer support team is there to help if you encounter any issues during the process.

With your ideal wireless plan in place, you can experience the freedom, convenience, and connectivity of having the cellular service that best fits your lifestyle. Changing plans allows you to adapt as your needs change over time. Review your usage periodically to ensure you are maximizing the value of your QLink wireless service.

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